Topic

Specific Subject

Management

• Effective Supervision
• Effective Hiring Techniques
• Sexual & General Harassment
• Dealing with the difficult employee
• Performance Reviews
• Progressive Discipline-How to
• Termination-How to

Customer Service

• Effective Customer Service Skills

Labor Law

• Wage/Hour
• Employment
• Employee Conduct

Risk Management

• HIPAA
• Corporate Compliance Programming
• Effective Admininstration of Work Comp Claims
• Work Place Security

Organizational

• Effective Organization Change Processes
• Constructively Managing Change
• Teambuilding

Employee Development

• Communication Skill Development
• How to respond in a negative environment
• Life Work Choices
• Stress Management
• Time Management

Employee/Patient Investigations

• How tos- Investigations & Protections

RNA

• Training for Certification

Body Mechanics

• How to transfer, walk, care for patients w/out getting hurt

Value of Services

• Self Esteem Building for therapists & their services

Financial Well Being for Company

• How to understand billing/financial processes/services

Building a SNF Rehab Program

• How to Screen/laision/Ensure Services to customers

PPS/Medicare Regs

Documentating to the MDS

• ID MDS def., Understanding charting, daily doc.

Bariatric Ergonomic Training

• How to care for obese patients

Safety in the Home

• Assess home safety/recommend changes